These Terms of Service (hereinafter referred to as the “Terms”) govern your use of the website www.xinanmenlian.com (hereinafter referred to as the “Website”) and your purchase of any products from xinanmenlian (hereinafter referred to as “we”). By accessing our website or placing an order, you agree to be bound by these Terms.
Xinanmenlian is a Canadian company providing curtain solutions to customers in the United States and Europe. As a direct supplier, we have full control over our supply chain, in-house production, and inventory to ensure product quality. Our registered office is located at 1775 Blair St, Merritt, BC V1K 1B8.
Shipping and Delivery
We provide international shipping services to the United States and Europe through established logistics partners, including DHL, FedEx, and UPS Priority services.
Shipping Time: Orders will be processed and shipped directly from our warehouse located at 1775 Blair St, Merritt, BC V1K 1B8. After shipment, the estimated delivery time is typically 5 to 10 business days.
Tracking: To ensure transparency, the system will automatically send notifications to the email address provided at checkout at key milestones: when the order is shipped, upon arrival at the main logistics center, and during local delivery.
Delivery Inquiry: If an order exceeds standard delivery time, we will conduct an internal investigation with the carrier. Based on the investigation results, we will offer a full refund or reshipment.
Risk Transfer: In accordance with the European Consumer Rights Directive, Xinanmenlian assumes the risk of loss or damage to goods until the goods are actually delivered to the consumer or a designated third party.
Right of Withdrawal and Returns: We comply with consumer protection regulations in Canada, the United States, and the European Union.
Right to Return (EU Customers): Customers residing in the EU have the right to return goods without reason within 14 days of receipt.
Damaged or Defective Goods: If the product arrives damaged or with a manufacturing defect, please contact our customer service team at curtain@xinanmenlian.com with photographic evidence. Upon verification, we will replace the goods or provide a full refund. In this case, you do not need to return the damaged goods.
Standard Returns and Shipping Costs: Except as stated above, all other returned items must be in their original condition and packaging. For returns not due to quality issues (including EU returns), the customer is responsible for the direct shipping costs to our warehouse in Canada. We recommend that customers contact us by email before sending any items to initiate the return process and obtain further instructions.
Website Terms of Use: The content of this website, including images and product descriptions, is owned by us or derived from verified sources. Unauthorized use of any content on this website is strictly prohibited. We reserve the right to refuse service or cancel orders at our sole discretion, including if we suspect fraudulent activity or inaccurate product information.
Limitation of Liability: While we strive for operational excellence, xinanmenlian provides this website and its products only on an “as is” basis. To the maximum extent permitted by law in the relevant international jurisdictions of Canada, our liability is limited to the purchase price of the goods in question.
Privacy and Data Protection: Your privacy is of paramount importance. We process all personal data strictly in accordance with the UK Data Protection Act, the EU General Data Protection Regulation (GDPR), and Canadian privacy standards. Please see our Privacy Policy for details.
Applicable Law
These Terms and Conditions, as well as any separate agreements under which we provide services to you, shall be governed by and construed in accordance with the laws of Canada and applicable federal laws of Canada. This shall not affect your legal rights as a consumer in your country of residence.
Contact Information:
For any questions regarding these Terms and Conditions, please contact us as follows:
Brand: xinanmenlian
Address: 1775 Blair St, Merritt, BC V1K 1B8
Phone: +12503780184
Email: curtain@xinanmenlian.com