At xinanmenlian, we are dedicated to providing efficient and reliable delivery services for our door curtain products to customers across the United States and Europe. Our logistics framework is designed to ensure transparency and professional handling from our facility to your door.
Dispatch Location
All orders are processed and dispatched directly from our primary manufacturing and fulfilment facility located at:
1775 Blair St, Merritt, BC V1K 1B8.
Shipping Destinations and Partners
We provide international shipping services specifically tailored for the United States and European markets. To maintain service excellence, we collaborate with premier global carriers to ensure secure transit:
DHL Priority
FedEx
UPS
Estimated Transit Times
Upon confirmation of your order, our team prepares the shipment for transit. The estimated delivery window for our international destinations is typically 5 to 10 working days.
Please note: While we strive to meet these timeframes, transit times may be subject to minor variations due to local customs procedures or regional logistics factors.
Order Tracking and Notifications
We believe in keeping our customers informed at every stage of the journey. To ensure a predictable experience, automated tracking notifications will be sent to the email address provided at the time of purchase during the following milestones:
Order Fulfilment: When your package is dispatched from our facility.
Logistics Transfer: Upon arrival at major international transit hubs.
Out for Delivery: When the parcel reaches your local area for final delivery.
Delivery Enquiries and Resolutions
The integrity of your delivery is our priority. In the event that a shipment exceeds the standard transit timeframe, we will take the following actions:
Investigation: We will immediately initiate an official enquiry with the respective carrier to locate the shipment.
Resolution: Based on the findings of the investigation, if the parcel is deemed delayed beyond reasonable limits or lost, we will offer a full refund or a replacement shipment at no additional cost to the customer.
Customs, Duties, and Taxes (DDP Service)
For shipments to the United States and the European Union, xinanmenlian operates on a DDP (Delivered Duty Paid) basis. This means all applicable import duties, VAT, and customs clearance fees are fully covered by us and included in your checkout price. You will not be required to pay any additional charges upon delivery. We take full responsibility for these costs to ensure a seamless and transparent shopping experience.
Contact Information
If you have any questions regarding your shipment or our logistics procedures, please contact our support team:
Brand: xinanmenlian
Address: 1775 Blair St, Merritt, BC V1K 1B8
Phone: +12503780184
Email: curtain@xinanmenlian.com