This Privacy Policy describes how xinanmenlian (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.xinanmenlian.com.
Operating from, Canada, we are committed to protecting the privacy of our customers in US, the United Kingdom, and the European Union. Our practices align with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), the EU/UK General Data Protection Regulation (GDPR), and relevant United States state privacy laws.
Information Collection
When you visit the Site, we collect certain information necessary to process your transactions and maintain the operational integrity of our services. This includes:
Order Information: Name, billing address, shipping address, email address, and phone number.
Device Information: IP address, geolocation, and browser details, collected automatically via cookies to prevent fraudulent transactions, protect against unauthorised chargebacks, and improve your browsing experience.
Payment Processing
To ensure a professional and reliable transaction environment, all payments on our Site are handled by our third-party payment processor, Stripe.
Your payment card details are collected directly by Stripe and are subject to their own privacy policy and encryption standards.
xinanmenlian does not store or have access to your full credit card numbers or sensitive authentication data on our internal servers.
Use of Your Information
We use the personal information we collect to:
Fulfil orders placed through the Site (including arranging for shipping and providing invoices).
Communicate with you regarding your enquiries or order status.
Screen for potential risk or fraudulent activity to ensure a secure shopping environment.
Data Retention
We retain your personal information only for as long as is necessary to provide you with our services and as required to comply with our legal and fiscal obligations.
Transaction Records: In accordance with Canadian and International tax laws, certain financial information is retained for a period of seven (7) years.
Customer Correspondence: General enquiries are retained for a period of two (2) years to ensure continuity of service.
GDPR Compliance: For residents of the EEA and UK, you have the right to request the erasure of your data, subject to our statutory requirements for financial record-keeping.
International Data Transfers
As we serve a global clientele, your information may be transferred to and processed in countries outside of your residence, including Canada and the United States. We implement standard contractual clauses and robust data management protocols to ensure your information remains protected according to high international standards.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
The right to access the information we hold about you.
The right to request correction of inaccurate data.
The right to object to certain processing activities.
The right to data portability.
To exercise these rights, please contact our privacy officer using the details provided below.
Security
We employ industry-standard administrative and physical measures designed to protect your information. While we implement rigorous protocols to maintain data integrity, please be aware that no method of electronic transmission over the internet is entirely infallible.
Contact Us
For more information about our privacy practices, or if you have any questions, please contact us at:
Brand: xinanmenlian
Address: 1775 Blair St, Merritt, BC V1K 1B8
Phone: +12503780184
Email: curtain@xinanmenlian.com