These Terms of Service (the “Terms”) govern your use of the website www.xinanmenlian.com (the “Site”) and the purchase of any products from xinanmenlian (“we”, “us”, or “our”). By accessing our Site or placing an order, you agree to be bound by these Terms.

1. General Business Operations
   xinanmenlian is a Canadian-based entity providing door curtain solutions to customers in the United States and Europe. We operate as a direct merchant, maintaining control over our supply chain and inventory to ensure quality standards. Our registered office is located at 123-4567 Cambie Street, Vancouver, BC V5Z 2Z3, Canada.
2. Shipping and Delivery
   We facilitate international shipping to the United States and Europe through established logistics partners including DHL, FedEx, and UPS Priority services.
   Fulfilment Time: Orders are processed and dispatched from our facilities. Once dispatched, estimated delivery typically ranges between 5 to 10 working days.
   Tracking: To ensure transparency, automated notifications will be sent to the email address provided at checkout at key intervals: when the order is dispatched, when it reaches a major logistics hub, and when it is out for local delivery.
   Delivery Enquiries: Should an order exceed the standard delivery window, we will initiate an internal investigation with the carrier. Depending on the findings, we will offer a full refund or a replacement shipment.
   Transfer of Risk: In accordance with the European Consumer Rights Directive, the risk of loss or damage to the goods remains with xinanmenlian until the items have been physically delivered to the consumer or a designated third party.
3. Right of Withdrawal and Returns
   We comply with the consumer protection regulations of Canada, the United States, and the European Union.
   Right of Withdrawal (EU Customers): Customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without providing a justification.
   Damaged or Defective Goods: If a product arrives damaged or with manufacturing defects, customers are requested to contact our support team at curtain@xinanmenlian.com with photographic evidence. Upon verification, we will process a replacement or a full refund. In such instances, the customer is not required to return the damaged item.
   Standard Returns: For all other returns, items must be in their original condition. Customers are encouraged to contact us via email to initiate the return process and receive further instructions.
4. Use of the Site
   The content on this Site, including imagery and product descriptions, is proprietary or sourced from verified royalty-free materials. Unauthorised use of any content on this Site is strictly prohibited. We reserve the right to refuse service or cancel orders at our discretion, including in cases where we suspect fraudulent activity or inaccuracies in product information.
5. Limitation of Liability
   While we strive for excellence in our operations, xinanmenlian provides this Site and its products on an “as available” basis. To the maximum extent permitted by the laws of British Columbia (Canada) and relevant international jurisdictions, our liability is limited to the purchase price of the goods in question. We do not provide absolute guarantees regarding the uninterrupted availability of the Site.
6. Privacy and Data Protection
   Your privacy is paramount. We handle all personal data in accordance with the UK Data Protection Act, the EU General Data Protection Regulation (GDPR), and Canadian privacy standards. For detailed information, please refer to our Privacy Policy.
7. Governing Law
   These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of British Columbia, Canada, and applicable federal laws of Canada. This does not affect your statutory rights as a consumer in your country of residence.
8. Contact Information
   For any enquiries regarding these Terms, please contact us at:
   Brand: xinanmenlian
   Address: 123-4567 Cambie Street, Vancouver, BC V5Z 2Z3, Canada
   Email: curtain@xinanmenlian.com
   Telephone: +1 (604) 879-1234